Tapper Tea (OPC) Private Limited (“Company”, “We”, “Us”) values your trust. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website www.tappertea.com (the “Platform”).

By registering or purchasing from this Platform, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

To provide our marketplace services, we must collect certain data from you:

• 1.1 Personal Information: Name, Phone Number, Email Address, and Physical Shipping Address.
• 1.2 Transaction Information: Order history, billing address, and payment confirmation details. (Note: We do not store your Credit/Debit card numbers or UPI PINs. All payments are processed by our PCI-DSS compliant payment gateway).
• 1.3 Technical Information: IP Address, Device type, Browser version, and Cookies to improve your browsing experience.

2. HOW WE USE YOUR DATA

We use your data strictly for the following purposes:

• Order Fulfillment: To share your shipping details with the Seller and our Logistics Partners (e.g., Dunzo, Porter) solely to deliver your order.
• Legal Compliance: To comply with tax laws (GST) and regulatory requirements.
• Improvement: To analyze shopping trends and improve our website functionality.

3. CONSENT FOR COMMUNICATIONS (WhatsApp & SMS)

By providing your mobile number on our Platform, you expressly consent to receive communications from us via SMS, WhatsApp, and Email, even if your number is registered on the National Do Not Call (DND) registry.

• Transactional Messages: We will send you essential updates including Order Confirmations, Invoices, Payment Receipts, and Delivery Tracking links via WhatsApp/SMS.
• Promotional Messages: You may occasionally receive offers or “Fresh Roast” alerts. You can opt-out of these promotional messages at any time by replying “STOP” on WhatsApp or clicking the “Unsubscribe” link in our emails.

4. SHARING OF INFORMATION

Since we are a Marketplace, we must share specific data to complete your transaction. We share your data with:

• Sellers: We share your Name and Address with the specific Seller you bought from, solely for the purpose of packing and shipping that specific order.
• Logistics Partners: To facilitate the physical delivery of goods.
• Service Providers: Technology partners who manage our OTP services and payment processing.
• Legal Authorities: If required by law or a court order.

We do NOT sell your data to third-party ad networks or unrelated spam call centers.

5. COOKIES

We use temporary cookies to keep you logged in and remember your cart items. You can disable cookies in your browser settings, but some parts of the site may not function correctly.

6. DATA SECURITY

We implement reasonable security practices (including HTTPS encryption and secure servers) to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS

• Access & Correction: You can review and edit your name/address in the “My Account” section.
• Deletion: You may request the deletion of your account by emailing us. However, we are legally required to retain transaction records (Invoices) for 8 years for tax audit purposes.

8. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and Rules made thereunder, if you have any complaints regarding your data privacy, please contact:

• Name: Lakshit Nagar
• Designation: Grievance Officer
• Address: Vascon Goodlife, MIDC Road, Lonavla, Pune – 410401
• Email: info@tappertea.com
• Response Time: We will acknowledge your complaint within 48 hours and resolve it within 1 month.

9. UPDATES TO POLICY

We may update this policy to reflect changes in our business or the law. The updated version will be active as soon as it is posted on this page.